RETURNS

Exchanges

We will happily offer you an exchange for incorrect sizing or change of mind. Exchanges are not accepted for sale items. Our Exchange Policy requires customers to contact Raw Edge Boutique within 24 hours of receiving an order to request authorisation to exchange via email, info@rawedgeboutique.com.au. After authorisation is sent via email from Raw Edge Boutique we require the parcel to be returned to us within 7 days. Once the parcel has been returned a credit will be emailed to the customers email address and will be valid for 21 days. 

We are unable to accept goods that are not in their original sale condition. All swing tags must be on your item.

The cost of the return freight is the responsibility of the customer. We strongly recommend that all returns are sent via Registered Express Post with Signature on Delivery as postage. This ensures your item is trackable and secure. Lost or damaged returned parcels are not the responsibility of Raw Edge Boutique.

We are unable to accept goods that are not in their original sale condition. All swing tags must be on your item.

The cost of the return freight is the responsibility of the customer. We strongly recommend that all returns are sent via Registered Express Post with Signature on Delivery as postage. This ensures your item is trackable and secure. Lost or damaged returned parcels are not the responsibility of Raw Edge Boutique.

Refunds

While we do not offer refunds for change of mind, or incorrect sizing, we are happy to exchange items within the terms of the exchange policy above. Should you have any problems understanding our policy please contact us at info@rawedgeboutique.com.au

Intimates/Jewellery Returns

In order to protect our customers, Raw Edge Boutique can not accept returns (refunds or exchanges) on underwear or earrings, unless assessed as faulty. Please select your underwear and earrings carefully.