Returns & Exchanges

We want you to love what you buy. If something isn't right, here's how we can help.

Exchanges and store credit

We're happy to exchange your item or give you store credit for incorrect sizing or change of mind.

• Email us at info@rawedgeboutique.com.au within 24 hours of receiving your order to request a return.
• Once we reply with your authorisation, please send the item back to us within 7 days.
• When it arrives, we'll send you an exchange or email you a store credit, valid for 21 days.

Refunds

We don't offer refunds for change of mind or incorrect sizing, but we're always happy to exchange or give store credit as above.

Faulty items

If your item arrives faulty or damaged, please email us within 24 hours of receiving it with a photo. We'll offer a repair, replacement or refund. This doesn't affect your rights under Australian Consumer Law.

What we can't accept

• Sale items can't be exchanged or credited, unless faulty.
• Items must be unworn, unwashed and in their original condition, with all swing tags attached.
• For hygiene reasons, underwear and earrings can't be returned unless faulty.

Return postage

Return postage is at your cost (unless your item is faulty). We recommend Registered Express Post with Signature on Delivery so your parcel is tracked and secure. We can't take responsibility for returns that are lost or damaged on the way back to us.

Questions? Email info@rawedgeboutique.com.au or call us on 02 9531 0105. We're always happy to help.

Kate & Krissy x